Our Policies and Procedures

It is important to Project SIARC that we take accountability seriously and we are keen to hear your feedback. It’s vital that the people or organisations we work with can safely, quickly, and openly provide feedback, or raise concerns of any kind that may occur throughout Project SIARC or Angel Shark Project: Wales (which continues under the umbrella of Project SIARC), – that is why we have an accessible Feedback and Grievance Mechanism in place, which is overseen by Hannah Lee-Williams, as Project SIARC’s Designated Officer.

Who is this mechanism for?

Any community member, member of the public, project participant or organisation who we work with. Identities will be protected and concerns can be made anonymously.  

How can I submit feedback or a grievance?

In person, you can speak directly with:

• Any Project SIARC staff member during events, meetings or community visits  
• A Project SIARC partner, affiliate, collaborator or contractor who will pass on your feedback.  

By phone, text or WhatsApp (available Mon-Fri, 9am-5pm):

• Contact any Project SIARC staff member who you work with 
• Contact a Project SIARC partner, affiliate, collaborator or contractor who will pass on your feedback. 
• Directly contact Project SIARC’s Designated Officer 07999652888  

By email:

• Contact any Project SIARC staff member who you work with 
• Contact a Project SIARC partner, affiliate, collaborator or contractor who will pass on your feedback. 
• Directly contact Project SIARC’s Designated Officer SIARCFeedback@zsl.org 

In writing: by completing our online ‘get in touch’ form or our in-person anonymous feedback form (available at our activities, events and meetings).

What will happen if I submit a grievance?

Feedback and concerns will be addressed through a clear and transparent process with the aim of finding a fair solution. Below is a summary of the steps we take:

The full Project SIARC Feedback and Grievance Mechanism and FAQs can be viewed here.